Privacy policy

Privacy Policy

Last updated: May 9, 2026

RIVERNUT operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). RIVERNUT is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including payment card details, billing information, and transaction details.

  • Account information including your username, password, preferences, and account settings.

  • Transaction information including the items you view, add to cart, purchase, return, or exchange.

  • Communications with us including messages, customer support inquiries, and feedback.

  • Device information including browser type, IP address, device identifiers, and network connection details.

  • Usage information including how you interact with and navigate our Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, place an order, contact us, or otherwise interact with our Services.

  • Automatically through cookies, tracking technologies, and device interactions with the Services.

  • From service providers that help us operate our business and Services.

  • From business partners or third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your information to process orders, payments, shipping, returns, exchanges, customer accounts, and improve your shopping experience.

Marketing and Advertising

We may send promotional messages, offers, newsletters, and advertisements through email, SMS, or online advertising platforms.

Security and Fraud Prevention

We use your information to detect fraud, protect customer accounts, secure transactions, and maintain the safety of our Services.

Communicating with You

We use your information to respond to your questions, provide support, and send updates regarding orders or account activities.

Legal Reasons

We may use your information to comply with legal obligations, enforce policies, and protect our rights and customers.

How We Disclose Personal Information

We may disclose your information:

  • To Shopify and third-party vendors that help us operate our business.

  • To payment processors, shipping providers, customer support services, and analytics providers.

  • To marketing and advertising partners for promotional activities.

  • When required by law or legal process.

  • During business transfers such as mergers, acquisitions, or restructuring.

Relationship with Shopify

Our store is hosted on Shopify. Shopify may collect and process personal information to provide and improve the Services. Information submitted through the Services may be shared with Shopify and its partners.

To learn more about Shopify’s privacy practices, visit:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Please review their privacy policies before sharing personal information.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the applicable age of majority.

If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

We use reasonable security measures to protect your information. However, no online platform can guarantee complete security.

We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to access your personal information

  • Right to correct inaccurate information

  • Right to request deletion of your information

  • Right to data portability

  • Right to opt out of marketing communications

You can unsubscribe from promotional emails anytime using the unsubscribe link in our emails.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

Depending on your location, you may also have the right to contact your local data protection authority.

International Transfers

Your information may be transferred, stored, or processed outside your country of residence. We take reasonable steps to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with a revised "Last updated" date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@rivernut.in

Address:
168, Gambhirpur South,
Kanpur, Uttar Pradesh - 209305,
India.